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Our service

Wrap you in a personalized service experience you've never encountered before

The 21st floor is the only hotel in the world that wraps its guest in a service experience adapted to each guest individually, starting with its breakfast served personally to the suite and sown to tours to Jerusalem just for you. So whether you are a businessman, diplomat, a romantic couple or on a family vacation, at the 21st floor we will make sure to immerse you in a unique accommodation experience, matched exactly to what you like.

In addition, at the 21st floor you will not have to check in at the reception, we'll receive you directly at your own private suite where you can enjoy a selection of treats: *A fridge filled with selected products that match your preference, a bathroom with bath oils and lotions and other surprises waiting just for you.

* At extra cost

Royal accommodation...


Local arrival Services: * A VIP service for collecting and receiving guests at the airport - including a limousine ride to the hotel, suggestions with respect to excursions, restaurants, entertainment venues matched to your preferences, exchange rates and more.
* At extra cost
Food and drink: Each suite that awaits you at the hotels includes a coffee machine and a large refrigerator equipped with all the amenities you like best*. In addition, *you can also enjoy a professional chef who could cook a private meal for you at any given time.
*At extra cost
Royal Baths: The bathroom stores bath oils, shampoo, conditioner, body lotion and a variety of paraben and sls free personal care products , ensuring that the hotel guests can enjoy a royal and luxurious bath.

 

We thought of everything ...


Services for businessmen: The fully equipped work space in your suite includes WiFi access, free phone calls, *Laptop, secretarial and translation services.
*At extra cost
Accessories at the suites: Charge kits for all mobile phones and iPads, OX adaptors, TV channels, a blue tooth music player + headphones, set of soaps and high quality oils, laundry and ironing services.
*At extra cost
Personal Styling Service: * Professional guidance by professional stylists during shopping days in buying and matching cloths (including repairs and delivering the clothes to the customer's room), Hair & Makeup.
*At extra cost
Health & Beauty: * We present yu with a series of holistic treatments, beauty treatments (including spa treatments), medical support and assistance if necessary.
*At extra cost
Treats for families with children: The suites include board games and computer games for children such as Playstation and WII.
Unique tours and experiences: On your arrival you will receive recommendations for tours and events in Jerusalem. * In addition, you can enjoy culinary tours of Jerusalem.
*At extra cost
Gifts and souvenirs: Receiving sets and gift (cream, soap and oil sets) that you can take home with you, a souvenir from the vacation of your dreams.